Do I need to bring cash with me?
While cards are accepted at our office, we highly recommend bringing cash (USD or Pesos) for fees and crew gratuities.
Can I bring my own food and drinks?
Our tours are fully all-inclusive! Learn about our onboarding policies regarding outside refreshments and mandatory safety restrictions.
What if I get seasick?
Prone to motion sickness? Review our top preventative tips and learn why our catamaran is the most stable option.
Do you provide life jackets, or life vests, and do I have to wear one?
Yes! We provide life jackets for all guests. They are mandatory for snorkeling but optional at the sandbar.
Do I need to tip the crew?
Tipping is never mandatory but always appreciated. Learn about customary gratuity guidelines for your hard-working tour crew.
Is Cozumel safe?
Yes! Cozumel is an incredibly safe, family-friendly island. Learn why our official safety ratings mirror popular European destinations.
Do you have a physical store?
Yes! Visit our newly refurbished waterfront store to book tours in person or shop for premium snorkelling gear.
What is your policy on children?
Review our ticketing age brackets. All minors require an accompanying adult, and alcohol is strictly prohibited for under-18s.
What clothing should I wear?
Keep it casual and sun-safe! Wear your swimsuit, slip-on shoes, and a UV rash guard to protect the reefs.
Are your tours safe?
Your safety is our absolute priority. Learn about our expert crew, in-water guides, and strict vessel maintenance standards.